Returns & Exchanges
- You can use right of refusal and exchange or return products within 14 days after receiving it.
- Exchange and return of products is only possible under the following conditions:
- Produсt shouldn’t be spoiled or lost presentation look and it shouldn’t have signs of having been worn.
- Product must be in its original packaging and all original tags must be attached. Packaging and tags shouldn’t be damaged and should be clean.
- To use right of refusal You need to send us order Nr., product name and the reason of return/change. Information should be sent by mail toinfo@luwels.comor here.
- Our obligation is to return money not later than 14 working days after receiving the request.
- In case of using right of refusal, costs associated with sending products back, are covered by the customer.
- In case of any questions – contact us.