Privacy Policy

In accordance to the General Data Protection Regulation, this Privacy Policy describes how, when and why the online store www.luwels.com (hereinafter - Luwels) does the following:

• collects personal data about individuals;
• uses this data;
• if necessary, shares this data to others;
• stores this personal data securely and confidentially.

Policy changes

This policy is subject to change over time, so please check its posting date to ensure it is up to date.

This policy was last updated on 04/20/2021.

How and what kind of data is collected

 Luwels may collect and process the following personal data:

- Personal data that you provide to us on your own free will, using:

• www.luwels.com website;
• social media platforms;
• opportunities of contacting us - by mail, phone or otherwise.

Example: information that is provided when placing an order, registering on the site, subscribing to newsletters, when requesting additional information, when managing your account. We may also ask for you information if you report problems with our website. If you complete any kind of surveys organized for research purposes, we will also collect information.

Information you provide to us may relate to your identification, such as name, address, e-mail and phone number, as well as information related to requests, including correspondence and responses to various surveys.

- The personal data we collect. We may automatically collect the following information:

• information about purchases that you made in the online store, site visits, location data, resources to which you had access and other data;
• technical information that is collected automatically, including anonymous data collected by the service server for statistical purposes, the IP address used to connect your computer or device to the Internet, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform. Please see cookies for more information.

Why and how do we use Your personal data

We legally process your personal data for the following purposes:

• to communicate and exchange information with our website visitors;
• to manage relationships with our clients / potential clients; in particular, by processing your orders, responding to your inquiries or regularly sending you information about our products, promotions and news that might interest you;
• for any other purpose that is indicated at the time of data collection.

We may use and process your personal data:

- if you voluntarily gave your CONSENT, as well as for specific, designated and legitimate purposes.

You can revoke your consent to the use of your information at any time by contacting us.

- if it is necessary so that we can fulfill our LEGITIMAL INTERESTS, provided that your interests or fundamental rights and freedoms are not violated in the light of your reasonable expectations based on your relationship with us.

For example, for such purposes:

• direct marketing activities (those for which we do not rely on your consent). For example, analytics, that will help to supplement our marketing strategy with information that helps improve and personalize your user experience;
• network and information security so that we can take steps to protect your information from loss or damage, theft or unauthorized access.
• to detect, prevent and reduce fraud and other illegal activities;

- if necessary so that we can FULFILL LEGAL OBLIGATIONS, in particular:

• to help a government or law enforcement agency;
• to identify you under certain legal circumstances when you contact us;
• to verify the accuracy of the data we keep about you.

- if it is necessary for the PERFORMANCE of the CONTRACT concluded between us. This will include information we process to enable you to use our website and the services we provide through it.

Who can get access to Your personal data 

Service providers

We may disclose your information to third party service providers who provide services to us or directly to you on our behalf. These third parties may include logistic companies, cloud solution providers (such as email service and management) or advertising agencies, administrative service providers, credit reporting agencies, credit/debit card payment processors, customer satisfaction survey providers  or other third parties, who provide us with services and support in working with the site.

If we use third-party service providers, we only disclose the personal data they need to provide us services, and we have an agreement that obliges them to keep your information secure and confidential, and do not use it otherwise than for its intended purpose in accordance with our directions.

Other ways of transferring your personal data

We may forward your personal data:

• if we have an obligation to disclose or transfer them to comply with a legal obligation, or if disclosure is required by law, court order, or government order; to detect or report a crime; to fulfill or enforce the terms of our contract or to protect the rights and safety of our customers;
• to comply with the terms of use of the site in order to protect our rights, privacy and security;
• if you have given consent to do so.

However, we will always take steps to ensure that your privacy rights are protected.

Where do we store Your personal data

Your information is stored in our databases or in the databases of our service providers.

How long do we keep your personal data

We keep your personal information for as long as it is necessary to achieve the purposes for which we use the information and to comply with our legal obligations. Except special cases when this period is determined at the time of collection of information.

We do not store personal data in an unidentifiable format for longer than necessary.

Your rights

Subject to applicable law, you may be entitled to:

• Have access to your personal data;
• Correct, change and update your personal data;
• Delete your personal data or restrict their processing;
• Revoke your consent;
• Object to the use of your personal data to make automatic decisions about you;
• File a complaint with the competent supervisory authority and seek damages.

This right can be realized by sending a request to info@luwels.com.

How we keep your data safe and secure

Our goal is to ensure the maximum security of your data at all times. Once we receive your personal data, we take reasonable and appropriate technical and organizational measures and controls to prevent any accidental or unlawful destruction, loss, alteration or unauthorized access.

Contacts

Please write to info@luwels.com for all questions related to this policy.